Hilton Waikoloa Village

I have stayed there many times before- the Lagoon area has a great pool and the place is pretty and convenient for that part of the island.

Did not like that the boats between hotel areas only are in service later in the day, and since the tram can only run so many on the shared track, the wait was often very long (14 min) .... if they used more boats and less trams, they could run so much moreoften becuase they have lots of boats.... It's along walk otherwise and my parents could not do it. They also had a large convention while we were there and closed out the use of the only good pool to guests whose money they had already taken (like me) which was really unfair. In a sense, taking my money should have insured me use of the facilities, and then the "re-rented" the space for the exclusive use of another group

Incredible facilities. Stunning pools/lagoon area.

Big resort... Train to get you around... Lot of walking around if you like! Expensive restaurants and coffee. Wifi in rooms charged extra. Very American!

I liked the ocean view, clean air and friendly atmosphere of all the staff and guests.

We both thought the pillows were to thick. If one set of pillows could have been half as thick we would have slept on those. So, an improvement would be to provid two sets of pillows of two different thicknesses with one set being half as thick as the pillows in the room. I thought charging $15/day for parking and $11/day for wifi was unnecessary.

Location was excellent and great facilities

Too commercial, ie like staying at seaworld, service wasn't great, too many kids

This hotel was AMAZING! The reviews we read honestly couldn't do it justice. There is SO much to do and see just in the resort and the staff made us feel so welcome and like nothing was too much trouble. The grounds are beautiful, and perfect for both families and couples. There was a magical Disney-esque feeling to the resort, but with absolutely 0 fakeness. We would 100% go back and wholeheartedly recommend this hotel (and get the breakfast option if you can!)

We weren't told what the resort fee included until the end of our stay, by then we hadn't made full use of what we could have done

I love the convenience of having multiple activities and pool areas available for our stay. I absolutely loved the attention we got from staff especially Maria Elena at the front desk. She was able to accommodate our needs and was very knowledgeable. My family and I enjoyed our dining experience at the Imari restaurant with Henry and gale anticipating our needs.

We wish there was a variety of movies available to rent and more frequent staggered trams and boat rides.

I really liked the atmosphere.the landscape was beautiful.the pool was very clean. The view from my lanai was great. The bell boy service was super fast,unbelievably fast.

Parking was difficult at times. Drinks at the cantina were really expensive. We were unable to get to pool towels because of the times we swam. And I didn't like the fact that I couldn't stay longer and enjoy more of it.

I loved the layout of the room and bathroom. Also, the convenience of the location of everything on the premises. We loved the boat and tram for getting around and liked staying in the Lagoon tower.

My only complaint was that our room was located about 2 stories directly above a little outdoor coffee shop and some guests were very noisy early in the morning. It was a popular stop in the morning. Also, we did room service one night and the food was not very good. Should have just gone to the restaurants in the hotel or just outside hotel. They were much better food.

Amazingly extravagant resort well located on the big island to take advantage of the drier weather.

It is expensive, but worth it

I really liked the quality of the breakfast buffet. In addition, the hotel facilities such as the lagoon activities, hula class and spa were wonderful.

We were very disappointed with the luau experience at Hilton Waikoloa. It had rained the day of our reservation and the indoor facility made the whole event quite boring and bland.

Amazing swimming pools, and sea views

Took a long time to get from one end of the complex to the other but there was a tram or boat

Facility is super !!!! Lots of entertaiment inside hotel.

Many of the places to eat close early. Only option after 9:30 is room service and don't have many options. Places like Lagoon grill should be open at least until 10pm or 10:30pm.

Fantastic pools

terribly old beds and loud birds before sunrise

Room and bed is so small. Window cannot be opened.

Fake, expensive, lagoon was murky so snorkeling was pointless. No natural beach, the dolphin enclosure was tiny - so sad. The pool bars all closed at 5pm! The famous Luau was over before 8pm. We spent twice as much money as we did the prior week on Ohau :(